The inbound cloud call center services by our experts helps your agents in various locations to sync calls instantly with their SalesForce app on field.
Our mobile app enables you to track untapped business communication with the clients and for this all you have to do is Install the mobile app on your field agent’s phone. You can easily track, hear and record talks & discussions with our cloud call center services anytime, anywhere.
Now you can easily activate the hosted contacts within five minutes of receiving the number, through our plug-n-play setup. We ensure that you can manage calls very fast and conveniently.
This is the time you should say good bye to the traditional bulky PBX equipment and save heavy investment amounts for space and so on. We offer single number on the cloud with our call center software. This number will represent your inbound call center.
The USP of the hosted call center solution is personalized regional greetings, custom hold music & routing calls to the skilled agent on the basis of caller’s location and purchase history. It ensures real time updates for callers on wait time as well.
Now with just a click the agent in inbound call center can set his availability status like, ‘available’ or ‘not available’ or even ‘on break’. This will transfer or route calls to the available or free agents. This enhances the functioning and lessens time to respond to the caller.
In case, agents overlook to update their availability status then you can also log in from your owner panel and update the same for him. This feature ensures hassle free and delightful customer experience for your business with our call center services.
FlexFony is among the finest call center service provider due to the unsurpassed features that not only save a lot of your bandwidth but also allow you to provide unmatched experience to your customers.
With us, you can now observe the action of your hosted contact center. You can also draw business acumens with a customizable daily and periodic dashboard of call performance and trends.
Hear calls instantly and share important and useful ideas with your agent on an on-going call tenuously. You can also take over the conversations as well. Reduce caller agitation and improve the experience with our call center solutions
Through our service you can ensure to handle up to 50 calls at the same time and track numbers as per requirement. This enables hassle free functioning of the business.
Augment the call center solution to enjoy superior control and visibility over professional calls. You can now track customers and hear recorded conversations. This recording can be done for both incoming and outgoing, regardless of their point of origin.
You can now merge your toll free number with leading CRM software and automatically add customer data.
We help you to reduce customer waiting time with smart call routing to the next available agent. Also, direct calls to your personal mobile number
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