Flexfony tailors IVR system (IVRS) that will discourse callers, by their name and put on the right track to an appropriate agent. This is directed on the bases of the call history, purchase history and geographical location.
Use your IVR system to respond each and every query by the customer, very skillfully. This will also lessen caller’s waiting time and it will direct them to the related or relevant division/ agent. This will organize the entire business communication system with an IVR number
Our cloud IVR solution enables the customer to handle billing and basic information queries all by themselves. This would enhance the agent’s productivity as the agent will be more focused and get time to invest more complex client issues.
Now you do not have to panic about those peak hours of call loads as our Cloud IVR solution can handle up to 50 calls simultaneously
FlexFony's Personalized IVR system responds tothe person by his name, this marks the personal touch and great impression on your callers. Moreover, the IVR can predict the reason of calling by the customer, based on their interaction history. It also directs you to the apt menu option very smartly. So, the caller does not need to steer a complex menu and waste time.
You can get IVR system in local language with accents and dialects native to the callers’ geographic location and transfers the calls by them to local agents
Provide quick and unremitting support to your customers. It records the messages by the caller on voicemail during the non-working hours and off days. You never miss a business lead with our cloud IVR solutions
Record every call and maintain call logs. It also shares the status of the call that includes connected, not connected and missed calls on your IVR Number. Further, push this data to your CRM or use the recordings for internal training purpose
IVR System certainly lets you transfer calls after working hours to your agents’ mobile number or you can also activate voice messaging
Arrange sophisticated IVR call flows with menu as well as various sub-menu options
You can now easily maintain a caller database. It is possible to record details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
We give you choice to opt for your IVR number from ample of international and domestic, toll free and virtual phone numbers
With our smart hosted IVR service, you can link one particular caller to the same agent who have sorted the query of that caller before. This will help you to attain better customer satisfaction
Hosted IVR allows you to block unwanted callers. In addition to blacklisting and filtration of callers you can also prioritize important calls and customers.
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